Last Updated: August 2026
At PHILIA Beauty, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge this Privacy Policy and the practices described below.
1. Information We Collect
Depending on how you interact with PHILIA Beauty, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing and shipping address
- Order and purchase details
- Account information
- Customer service communications
- Information necessary for processing payments and completing transactions
- Device, browser, IP address, and website usage information
- Cookie and similar technology information
We aim to collect only information that is reasonably necessary for providing our products, services, and website functionality.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Provide order confirmations and delivery updates
- Process returns, refunds, and customer service requests
- Manage your customer account
- Respond to enquiries and complaints
- Improve our website, products, and customer experience
- Detect or prevent fraud, misuse, and security threats
- Maintain business, tax, accounting, and transaction records as required
- Send promotional or marketing communications where permitted and, where required, with your consent
- Comply with applicable legal and regulatory requirements
We do not intend to use personal information for purposes unrelated to those for which it was collected unless permitted or required by applicable law.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
PHILIA Beauty may receive transaction-related information necessary to confirm and manage your order. Sensitive payment credentials such as complete card details may be handled directly by the relevant payment service provider rather than PHILIA Beauty.
The handling of information by such payment providers is also subject to their respective privacy and security practices.
4. Sharing of Personal Information
We may share personal information, where reasonably necessary, with service providers involved in operating our business, including:
- Payment service providers
- Shipping, courier, and logistics partners
- Website hosting and technology providers
- Customer support providers
- Analytics and advertising service providers
- Professional advisers and service providers
- Government authorities or regulatory bodies where required by law
We do not sell or rent your personal information to third parties for monetary consideration.
Service providers may receive only such information as is reasonably necessary for providing their respective services, subject to applicable arrangements and law.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, and support analytics or advertising activities.
Some cookies may be provided by third-party services used on our website.
Where required, users may be provided with choices regarding non-essential cookies. Browser settings may also allow users to control or delete certain cookies, although disabling some cookies may affect website functionality.
6. Marketing Communications
Where permitted by applicable law, we may send information about PHILIA Beauty products, offers, launches, or promotions.
Where consent is required, such communications will be based on the consent provided by you.
You may withdraw your marketing consent or unsubscribe from promotional communications using the unsubscribe facility provided, where available, or by contacting us.
Withdrawal from marketing communications will not prevent us from sending necessary transactional communications relating to your orders or account.
7. Data Security
We take reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and should notify us if they suspect unauthorised use of their account.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, business records, dispute resolution, fraud prevention, and compliance with legal, tax, accounting, or regulatory obligations.
Retention periods may therefore vary depending on the type of information and applicable legal requirements.
9. Your Privacy Choices and Rights
Subject to applicable law, you may have rights or choices regarding your personal information, including the ability to:
- Request information regarding personal data processed by us
- Request correction, completion, or updating of inaccurate personal information
- Request erasure of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a grievance regarding the handling of your personal information
Withdrawal of consent will not affect processing already lawfully undertaken before withdrawal and may affect our ability to provide services that require the relevant information.
To make a privacy-related request, please contact us using the details provided below. We may take reasonable steps to verify the request before acting upon it.
10. Children’s Privacy
Our products and website are not specifically directed toward children.
Where applicable law requires parental or guardian consent for processing a child’s personal information, we will take appropriate steps consistent with applicable legal requirements.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
PHILIA Beauty is not responsible for the privacy practices, content, or security of independent third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.
The revised policy will be published on this page with an updated “Last Updated” date. Material changes may be communicated through additional appropriate means where required.
13. Contact and Privacy Grievances
If you have questions, requests, or grievances regarding this Privacy Policy or the handling of your personal information, please contact:
PHILIA Beauty
Email: hello@philiabeauty.com
We will review privacy-related requests and grievances and respond in accordance with applicable requirements.