Last Updated: August 2026
Welcome to PHILIA Beauty. These Terms & Conditions govern your use of our website and the purchase of products offered through PHILIA Beauty. By accessing our website or placing an order, you agree to these Terms & Conditions.
1. General
PHILIA Beauty provides cosmetic and skincare products through its website. We reserve the right to update, modify, discontinue, or change any product, service, price, offer, or these Terms & Conditions when reasonably required.
2. Product Information
We make reasonable efforts to ensure that product descriptions, ingredients, images, pricing, usage instructions, and other information displayed on our website are accurate.
However, product packaging, appearance, colour, or other details may occasionally vary from images displayed on the website due to photography, screen settings, packaging updates, or manufacturing variations.
Customers should read the product label, ingredient list, warnings, and directions for use before using any cosmetic product.
3. Orders & Acceptance
Placing an order on our website does not automatically guarantee acceptance of the order.
PHILIA Beauty reserves the right to cancel or refuse an order in cases including payment failure, incorrect pricing, suspected fraudulent activity, stock unavailability, incorrect customer information, or circumstances beyond our reasonable control.
If payment has already been received for an order that we subsequently cancel, the applicable amount will be refunded through the appropriate payment method.
4. Pricing & Payment
Product prices and applicable offers will be displayed on the website at the time of purchase.
Customers must provide accurate billing, shipping, and contact information while placing an order.
Payments may be processed through third-party payment service providers. Their respective terms, security procedures, and processing requirements may also apply.
5. Shipping & Delivery
Orders will be shipped to the delivery address provided by the customer during checkout.
Estimated delivery timelines are indicative and may be affected by courier operations, weather conditions, public holidays, remote locations, regulatory restrictions, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
6. Returns
A return request must be raised within 7 days from the date of delivery.
To be eligible for a standard return, the product must be:
- Unused and unopened;
- In its original packaging;
- In resalable condition; and
- Accompanied by the relevant order/purchase information.
For hygiene and safety reasons, opened or used cosmetic/skincare products are generally not eligible for return, except where applicable law requires otherwise.
PHILIA Beauty reserves the right to inspect and verify the condition of a returned product before approving the return.
7. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact PHILIA Beauty within the applicable return period with your order details and reasonable supporting evidence, such as photographs or an unpacking video where available.
After verification, PHILIA Beauty may provide an appropriate resolution, which may include replacement or refund, depending on the circumstances and applicable law.
8. Refunds
Where a refund is approved, it will be processed through the applicable/original payment method wherever reasonably possible.
The time taken for the refunded amount to reflect in the customer’s account may vary depending on the bank, payment gateway, or payment service provider.
9. Cosmetic & Skincare Disclaimer
PHILIA Beauty products are cosmetic/skincare products and are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary depending on factors such as skin type, usage, lifestyle, environmental exposure, and individual sensitivity.
Customers should follow the directions and warnings provided with the product. Where appropriate, a patch test should be performed before regular use. If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice when necessary.
10. Intellectual Property
Unless otherwise stated, the PHILIA Beauty name, logos, branding, product names, website content, graphics, photographs, designs, text, and other proprietary material are owned by or licensed to PHILIA Beauty.
Such material may not be copied, reproduced, distributed, commercially exploited, or used without appropriate authorization, except as permitted by law.
11. Website Use
You agree not to misuse the website, attempt unauthorized access, interfere with website functionality, introduce malicious software, engage in fraudulent transactions, or use website content for unlawful purposes.
12. Limitation of Liability
To the extent permitted by applicable law, PHILIA Beauty will not be responsible for indirect or consequential losses arising from misuse of products, failure to follow product instructions or warnings, or circumstances reasonably outside our control.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right or liability that cannot legally be excluded under applicable Indian law.
13. Privacy
Personal information collected through the website will be handled in accordance with our Privacy Policy and applicable legal requirements.
14. Changes to These Terms
PHILIA Beauty may revise these Terms & Conditions from time to time. Updated Terms & Conditions will become effective when published on the website, subject to applicable law.
15. Governing Law
These Terms & Conditions shall be governed by the laws of India. Any dispute shall be handled in accordance with applicable Indian law and the jurisdictional requirements prescribed by law.
16. Contact Us
For questions relating to orders, returns, products, or these Terms & Conditions, please contact:
PHILIA Beauty
Email: hello@philiabeauty.com